"I called the shop when they opened. Told them I needed an estimate on a minor fix on my personal vehicle and that it would not be an insurance claim. The owner said bring it by we will see what we can do to get you fixed up. I told them it would have to be later due to current circumstances and he said he understood. Later in the day I made it by there. Introduced myself he remembered the call. Took a look at my issue and was able to give me a ballpark right there on the spot for my issue. Some issues maybe different. Cant say for sure he could do that for all issues but with my issue that was the case. Curtious , professional and helped as much as he could at the time. Was not condescending and was down to earth. I did feel as though my issue had his full attention at the time and he also give advice that I felt was more trying to take care of me as a customer then just thinking of himself. I always like to deal with locally owned businesses vs corporate owned just for this reason and Shockley did not disappoint. Will do business again. 10/10"